Terms of Service

Welcome to Enelo Shop. By accessing or using our website, you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

1. Acceptance of Terms

By using our website and services, you agree to these Terms of Service and our Privacy Policy. These terms apply to all users, including visitors, customers, and contributors.

We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the website constitutes acceptance of any changes.

2. Account Registration

To access certain features, you may need to create an account. You agree to:

• Provide accurate information – All registration information must be truthful and complete
• Maintain account security – Keep your password confidential and notify us of any unauthorized use
• Accept responsibility – You are responsible for all activities under your account
• Be of legal age – You must be at least 18 years old to create an account

We reserve the right to suspend or terminate accounts that violate these terms.

3. Orders and Pricing

All orders placed through our website are subject to acceptance and availability. We reserve the right to:

• Refuse or cancel any order at our discretion
• Limit quantities of products purchased
• Correct pricing errors even after order confirmation
• Cancel orders due to product unavailability

4. Payment Terms

We accept payment through PayFast, a secure payment gateway. By placing an order, you agree to:

• Provide valid and accurate payment information
• Authorize the payment amount as displayed at checkout
• Pay all fees and applicable taxes
• Notify us of any billing discrepancies within 30 days

5. Shipping and Delivery

We strive to process and ship orders promptly. Our shipping terms include:

• Processing Time: Orders are processed within 1-3 business days
• Delivery Time: Delivery times vary by location and shipping method
• Tracking: Tracking information is provided once orders ship
• International Shipping: We currently ship within South Africa only
• Free Shipping: Orders over R500 qualify for free shipping

We are not responsible for delays caused by customs, weather, or carrier issues.

6. Returns and Refunds

We want you to be completely satisfied with your purchase. Our return policy includes:

• Return Window: Returns accepted within 14 days of delivery
• Condition: Items must be unused, undamaged, and in original packaging
• Return Shipping: Return shipping costs are the customer's responsibility unless the item is defective
• Refund Process: Refunds are processed within 7-10 business days after inspection
• Sale Items: Sale items may not be eligible for return or exchange

To initiate a return, please contact us.

7. Intellectual Property

All content on this website, including text, images, logos, graphics, and software, is the property of Enelo Shop and is protected by copyright and intellectual property laws. You may not:

• Reproduce, distribute, or modify any content without permission
• Use our trademarks or logos without authorization
• Copy or replicate our website design or functionality

8. User Content

By submitting reviews, comments, or other content to our website, you grant us a non-exclusive, royalty-free, perpetual license to:

• Use, reproduce, and display your content
• Modify or adapt your content as needed
• Share your content across our marketing channels

You agree that your content will not be defamatory, offensive, or infringe on others' rights.

9. Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Fraud: Using false information or engaging in fraudulent transactions
• Harassment: Posting abusive, threatening, or harassing content
• Malware: Uploading viruses or malicious code
• Unauthorized Access: Attempting to access other users' accounts
• Reselling: Buying products for resale without authorization
• Data Mining: Using automated tools to extract data from our website

10. Disclaimer of Warranties

Our website and products are provided "as is" and "as available" without any warranties, express or implied. We do not guarantee that:

• The website will be uninterrupted or error-free
• All product descriptions are completely accurate
• Third-party content is reliable or accurate

11. Limitation of Liability

To the maximum extent permitted by law, Enelo Shop shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages arising from the use of our website or products
• Third-party claims or actions

Our total liability shall not exceed the purchase price of the product in question.

12. Indemnification

You agree to indemnify and hold Enelo Shop, its employees, and affiliates harmless from any claims, damages, or expenses arising from:

• Your use of our website or services
• Violation of these terms
• Infringement of third-party rights
• Your content or conduct

13. Termination

We reserve the right to terminate or suspend your account and access to our services at any time, with or without notice, for:

• Violation of these terms
• Fraudulent or illegal activities
• Non-payment of amounts due
• Inactivity for an extended period

Upon termination, your right to use the website ends immediately.

14. Governing Law

These terms shall be governed by and construed in accordance with the laws of South Africa. Any disputes shall be resolved in the courts of South Africa.

15. Changes to Terms

We may update these terms from time to time. Changes will be posted on this page with an updated date. We encourage you to review these terms periodically.

• Minor Changes: Updated immediately with new date
• Major Changes: We will notify you via email or site notice

16. Contact Us

If you have questions or concerns about these Terms of Service, please contact us:

• Email: info@enelo.shop
• Phone: 079 254 6359
• Address: MANHATTAN LOFTS, ALRODE, Alberton, 1447

We respond to all inquiries within 48 hours.